In The Ideal Team Player, Patrick Lencioni defines "Smart" as emotional intelligence—understanding interpersonal dynamics, fostering trust, and communicating effectively. Smart team members prioritize relationships, listen actively, and offer constructive feedback. This approach strengthens team collaboration, making it essential for business success. Leaders can model Smart behavior by showing empathy and patience, encouraging open communication and creating a healthier, mor

Hungry team members drive progress, take ownership, and fuel success. Does your team have the hunger to excel? Let's find out.

Humility builds trust, clarity, and accountability in teams, creating a high-performing culture. Learn how it drives success in the blog.

Jim Wilder says, "Without healthy shame there is no transformation." Healthy shame guides growth and better relationships, unlike toxic sham

Confronting team dysfunction requires two ingredients: a healthy group identity and compassionate correction.

Narcissistic leaders stifle team health by intimidating others and avoiding accountability, damaging team dynamics and morale.

Ever wonder what makes customer service truly outstanding? Well, it's not just luck! Read this blog to find out what it's all about.

Healthy correction is relational, where a compassionate individual facilitates the experience of shame in the person.

The phenomenon of Hurry Sickness has become a prevalent behavior pattern in our culture. What is the key to eliminating it? Keep reading.

Group identity statements are essential for businesses and teams.

Compassion in leadership goes beyond mere concern; it involves a deep empathy for the emotions of team members.

By embracing care, relationships, shared values, and openness to improvement, leaders create a resilient, healthy, performing team.

To break through the ceiling, leadership must change how their business operates – which will meet resistance. Resistance to change is a...

It takes an average of 15 minutes for the brain to reorient after a distraction. The cost of distraction adds up. Here's how to minimize it!

Emotional immaturity in a team is toxic for everyone in the room, and the business.

Leaders should create a strong sense of belonging for all of their employees. It is good for your business and good for their health.

What we are seeing from our leaders reminds us of two children fighting over toys in the sandbox. Where are the mature leaders?

You and your employees and teams will perform better – at their best – only when you all are in joy. A joy-filled team is more effective...

The greatest role a leader of any team has is to create and nurture joy-based trust.

Over the years I’ve learned that when others talk too much, too long, too loud, or too closely, I can experience negative emotions, or...