Ideal Team Player: Part 4 - Smart

While IQ may matter, Patrick Lencioni’s “Smart” virtue goes deeper—into the realm of emotional intelligence. In The Ideal Team Player, being Smart means understanding interpersonal dynamics, reading the room, and communicating in a way that fosters trust and cooperation.

Smart team members value the relationship over fixing the problem or being right. They know when to listen, when to speak – and when not to, and how to deliver feedback constructively. They grasp that effective communication isn’t just about exchanging information—it’s about strengthening relationships. Lencioni reminds us, “Being smart is not about being brilliant; it’s about being wise in how you deal with people.” 

Without this emotional intelligence, teams can stumble. Misinterpretations, poorly timed comments, or an inability to sense tension can undermine trust and stall progress. Your best strategic decisions won’t gain traction if the team struggles to work together effectively.

Smart leaders and team members support a business by fostering open, honest discussions in Level 10 Meetings™, productive Quarterly Conversations, and smoother resolution of Issues. Leaders can encourage Smart behavior by modeling it themselves—solicit input, show empathy, respond gently, and demonstrate patience. Train team members to listen actively, ask questions, and clarify intent before rushing to judgment.

With Smart employees at every level, your company won’t just hit its numbers—you’ll enjoy a healthier, more engaged, and ultimately more successful team culture.

Proverbs 15:1 A gentle answer turns away wrath, but a harsh word stirs up anger.

Are you “Smart?” Let’s talk: brent.stromwall@eosworldwide.com.