In The Ideal Team Player, Patrick Lencioni defines "Smart" as emotional intelligence—understanding interpersonal dynamics, fostering trust, and communicating effectively. Smart team members prioritize relationships, listen actively, and offer constructive feedback. This approach strengthens team collaboration, making it essential for business success. Leaders can model Smart behavior by showing empathy and patience, encouraging open communication and creating a healthier, mor

Hungry team members drive progress, take ownership, and fuel success. Does your team have the hunger to excel? Let's find out.

Humility builds trust, clarity, and accountability in teams, creating a high-performing culture. Learn how it drives success in the blog.

Ever wonder what makes customer service truly outstanding? Well, it's not just luck! Read this blog to find out what it's all about.

By embracing care, relationships, shared values, and openness to improvement, leaders create a resilient, healthy, performing team.

To break through the ceiling, leadership must change how their business operates – which will meet resistance. Resistance to change is a...

In his book, The Advantage, Patrick Lencioni says “I’ve become absolutely convinced that the seminal difference between successful...

Having issues is not a weakness. Identifying them and solving them will be your strength.

As much as I wanted to protect my wife and children from the anxiety I had about my business, they could see and sense it loud and clear.

...misunderstanding, not being consulted, or poor communication are three primary reasons for resistance to change for a leadership team.

Know what the role is and what gifts will be best suited for it, and you have a much higher potential for everyone to excel in their role.