Ever wonder what makes customer service truly outstanding? Well, it's not just luck! Read this blog to find out what it's all about.

Having issues is not a weakness. Identifying them and solving them will be your strength.

As much as I wanted to protect my wife and children from the anxiety I had about my business, they could see and sense it loud and clear.

...misunderstanding, not being consulted, or poor communication are three primary reasons for resistance to change for a leadership team.

Know what the role is and what gifts will be best suited for it, and you have a much higher potential for everyone to excel in their role.